Employee Engagement Dissertation Example | Topics and Well Written Essays - 1750 words

Representative Engagement - Dissertation Example ss the association. These issues ought to be tended to from the get-go so as to keep away from the weakening of workers manager relationship in the particular association. According to another perspective, the recognizable proof of the reasons of the low reaction of representatives to the particular overview would assist chiefs with identifying the measures required for the expansion of worker fulfillment †an increment that could prompt the improvement of their exhibition. 3. What is its pertinence to the â€Å"client† association? The subject of this investigation is straightforwardly identified with the vital structure of the picked association. Truth be told, it is with regards to this structure/approaches that the quarterly worker commitment overview is created. Starting here of view, the audit and the assessment of the exhibition of the above study could assist with distinguishing any expected holes in the usage of the firm’s methodologies. 4. Examination Obje ctives The exploration goals suggested from the study’s research question could be portrayed as follows: a. Which is the job of representative commitment in present day associations. b. Which are the most widely recognized components/components that can impact worker commitment in firms of various ventures? c. Which strategies are probably going to be utilized by chiefs so as to quantify the degree of representative commitment inside their association? d. Which is the estimation of quarterly representative commitment overview for estimating the degree of worker commitment in current firms? e. Which procedures would be created by the firm’s supervisors all together for the reaction pace of workers to be expanded to 95% - from its present pace of 77% - in the following two quarterly reviews? 5. Writings/diary articles which were utilized to recognize the key subjects inside the scholarly and professional writing identified with the exploration question and targets. Axelr od, R. (2010) Terms of Engagement: New Ways of Leading and Changing Organizations. Berrett-Koehler Publishers Erez, M., Kleinbeck, U., Thierry, H. (2001) Work inspiration with regards to a globalizing economy. Routledge Federman, b. (2009) Employee Engagement: A Roadmap for Creating Profits, Optimizing Performance, and Increasing Loyalty. John Wiley and Sons

Data Mining Assignment Example | Topics and Well Written Essays - 1000 words

Information Mining - Assignment Example The more the business comprehends why a portion of its clients are steadfast and how it can proceed to hold and draw in clients from various sections, the more the business will have the option to think of convincing offers and messages that are applicable. Prescient examination brings about a scientific structure which helps in the expectation of item inclinations and client purchasing propensities required in the disclosure of significant connections and examples in the client information in order to achieve better market targets and drive client faithfulness and worth (Turkey, 1997). Affiliation disclosure can be utilized in a business to decide the partiality examples of its items. This data is significant in streamlining the way in which the business orders are picked and aggregated from their focuses of conveyance. A similar data got through affiliation revelation can be founded on to create dynamic standards which would allow business requests to be picked or collected thinkin g about the odds of another request that is indistinguishable happening in a range of not many days. The result of such an enhancement is, that choices take less time in this way generously saving money on the business costs (Agresti, 2002). Web mining permits the business to filter through data viewing the market circumstance in order to recognize where the market esteem is. Such disclosures will enable the business to think of new open doors as the business with such data will be able to execute equal handling frameworks and superior exhibitions for what it's worth in a situation to examine huge information in a brief timeframe. The business can likewise utilize information mining to evaluate diverse plans of action to best comprehend the market circumstance and adjust to it. Such data additionally helps the business in improving forecasts (Witten and Eibe, 2011). The grouping of data utilizing information mining identified with clients have filled in as significant systems to bus iness during the time spent dealing with numerical market information. The market is ordinarily the primary objective for any business with regards to data bunching. This information mining procedure enables the business to fragment potential clients based on given arrangements of characteristics. The strategy likewise causes organizations to adjust the best activity techniques through finding market realities that are shrouded giving the business an additional preferred position with regards to its serious position. The business will likewise be in a situation to see better what their clients truly need and need. 2. Evaluate the unwavering quality of the information mining calculations. Choose if they can be trusted and foresee the blunders they are probably going to create Data mining calculations is one of the principle strategies utilized in the investigation of linkages and connections among sets of information. Such calculations have been depended on by numerous organizations as they are accepted to have the capacity of decreasing computational endeavors and are in a situation to manage auxiliary system’s disappointment mode. In spite of information mining calculations being seen as being profoundly precise and proficient in their activity, the calculation has been related with various recognizable proof, investigation and misuse mistakes. Unwavering quality is found in the manner any given information mining model works on various arrangements of information. A model that is solid is one which thinks of the equivalent

A Midsummer Nights Dream Essays (972 words) - Hermia,

A Midsummer Nights Dream The Realm of Imagination In A Midsummer Night's Dream, Shakespeare utilizes the green world and its occupants as an image of creative mind. The characters escape from reality to get away from the laws that administer regular day to day existence in Athens. The significance of creative mind uncovers itself when the limitations of regular daily existence are lost in this domain. The way that on-screen characters nod off numerous occasions fortifies Shakespeare's mention to a getaway from the real world. Pixies energetically make a mystical scene making an acceptance of difficult ideas doubt for the on-screen characters just as the crowd. The issues that these characters face are cured due to the capacity of the brain to make this legendary world. Agreement is reestablished to the characters' lives due to their capacity to bring dream into the real world. Shakespeare depicts the intensity of the creative mind as mankind's most heavenly quality since it permits one to grasp a domain outside of this world and per mits one imagine dream. In Athens, laws of the general public compromise the characters' opportunity. The ?sharp Athenian law? seeks after these characters and makes them escape into the woodland. Lysander states, ?From Athens her home remote seven associations;/And she regards me as her solitary child. /There, delicate Hermia, may I wed thee,/And to that place the sharp Athenian law/Cannot seek after us?. (I.i.156) Here, Lysander proposes to Hermia that both of them retreat from society to escape from the law that ties them. Shakespeare utilizes the timberland to speak to the human creative mind, which is showed in the capacity to dream. He centers upon the capacities of the human brain to incidentally get away from the unforgiving guidelines of society. The principles of society don't administer their activities as long as they are in the woodland. Helena and Demetrius retreat into the forested areas, yet these characters are not driven into the domain of creative mind to get away from the mistreatment of society. Not at all like Hermia and Lysander, Demetrius and Helena retreat into the backwoods due to their captivation by others. Helena is charmed by Demetrius, who is beguiled by Hermia. Helena baits Demetrius into the timberland by enlightening him regarding Hermia and Lysander's arrangements. Helena states, ?I will go let him know of Hermia's flight. /Then to the wood will he tomorrow evening/Pursue her(I.i 246) Both characters escape into creative mind in light of the fact that their adoration isn't come back to themselves. They escape into the woods into the domain of tumult and dreams where the sky is the limit. The components made inside the woodland carry the characters into congruity with one another. The pixies rule in the domain of creative mind. They are legendary, slippery figures of the timberland, answerable for making deception and tricking the people. Oberon, the ruler of the pixies, is alluded to as the ?lord of shadows?. This reference shows the subtle idea of the pixies, and their being. They are just a ?shadow? of reality again the backwoods and pixies are seen components of creative mind. Puck is a character alluded to as an ?ogre? liable for tricking people to quip for Oberon. These characters appreciate the duplicity done unto the people, which can be utilized as a representation for creative mind. One's creative mind is here and there liable for tricking one's self. The pixies are utilized to speak to this part of creative mind. A kindred pixie perceives Puck and depicts him as ?he/That dreads ladies of the villagery, and once in a while work in the quern,/And bootless make the short of breath huswife agitate,/And in some cases make the beverage to hold up under no barm,/Mislead night drifters, chuckling at their harm.?(II.i.32) Puck is answerable for deluding people and plays on their psyches. The activities Puck is directing are alluded to as ?fantasies of creative mind? for which the pixies are said to be capable. The pixies here acquire enchantment to the people the timberland when sweethearts become run into in they ways. In the brains of the characters, the pixies in these cases have carried life to what is dream. The pixies, similar to dreams, have had the option to make an other amicable state for the characters by carrying life to the customary and ordinary. In spite of the fact that pixies exist in a world inside the woodland while the people live in Athens outwardly of creative mind, the lines among the real world and creative mind

The Withered Arm - Free Essay Example

Does Hardy portray a typical view of ghost stories with â€Å"The Withered Arm†? In my opinion I don’t think so. Let’s have a look at the comparisons. A typical ghost/supernatural story has usually three ghost sightings but in â€Å"The Withered Arm† it’s a different story. The ghost of a living person appears once in the form of a vision. This is very unlike the stereotypical ghost stories of today. I feel Thomas Hardy has uncovered a whole new type of ghost story. One of the messages the story conveys is ‘don’t wish bad on others or it will come back to haunt you’ Our story is set in the fictional region of South West England known as ‘Wessex’. There we meet our three main characters, Rhoda Brook, Farmer Lodge and Gertrude Lodge. Rhoda is a faded milkmaid and twelve years before the story is set Rhoda had an affair and fell pregnant with Farmer Lodge’s child. As he was of a higher class, Farmer Lodge soon abandoned Rhoda and his child. He is now newly wed to the more suited, Gertrude. Although Rhoda had never met the new bride, she carried a strong grudge against her. One night Rhoda had a supernatural vision of the young Mrs Lodge with â€Å" features shockingly distorted † and â€Å" wrinkled as by age These are some of the phrases used to describe the vision. Also Gertrude flashes her new ring at Rhoda taunting her, â€Å"the figure thrust forward its left hand mockingly†. I feel this is the point in the story in which the reader is engaged. I do not feel this is typical of a ghost story, like I said previously; the vision was of a living person and not the undead. Setting doesn’t play a strong part in the story but it is still important. Take the description of Rhoda’s house for example; â€Å"a rafter showed like a bone protruding through the skin† This allows the reader to empathise with Rhoda’s situation. The description of her ho use then goes on to say the walls were made of mud, this shows the reader just how working class Rhoda is and how life must be a struggle for her and her son. Also the description of Egdon Heath and the atmosphere around it plays a significant role in the story. â€Å" dark though it was as yet only early afternoon † â€Å" the wind howled dismally † The language used describes the atmosphere of Egdon Heath as mysterious and quite frightening. This story is written in the third person so the reader can observe all the characters and also it makes the story unbiased. I don’t feel in some ways the characters are typical of a ghost story and in some ways are not. The number of characters, a small amount, is typical of a ghost story. Also there is a fortune teller, conjuror Trendle, like in many supernatural stories. There are no ‘ghost characters’ as such, making the story different to most other ghost/supernatural stories. Hardy uses chapters in hi s short story to create suspense and to break it down. The chapters often end on cliff hangers which hooks the reader in. The use of rhetorical questions proves a deal of suspense. â€Å"Could this be the explanation, and had such things as this ever happened before? Hardy leaves a lot to the imagination for example, the egg in the glass, you never see what Gertrude sees in the glass and you never hear what conjurer Trendle says to her. This is left to the reader’s imagination. It is obvious what Gertrude sees in the glass, yet Hardy does not tell us, making the reader question what they originally thought. The dream scene with Rhoda and Gertrude is an excellent example of how tension builds in the story. The imagery and use of emotive language helps portray the suspense and tension â€Å"the figure thrust forward its left hand mockingly† â€Å" addened mentally and nearly suffocated by pressure † I think the ending of the story is very well done. For some the ending may seem rushed, but it is a short story and it delivers its message quickly but effectively. The twist in the story is that the young man being hanged was in fact Rhoda’s son and all three main characters are present for the first time. Hardy sums up at the end what happens after Gertrude’s death, following the hanging. This is important for the reader, as it ties together what happens with the characters later on in life. Hardy raises concerns about social class in â€Å"The Withered Arm† He feels that the working class were mistreated and shows this, in the description of Rhoda’s house, the fact that Rhoda’s son is so unimportant he doesn’t have a name and, because of his working class how he was hanged as an example to trouble makers, even though he was innocent. He wants the reader to share his views. Hardy’s own life was somewhat similar to the events that happened in â€Å"The Withered Arm† He was an outcast wh en it came to working in London, just like Rhoda in the dairy. His mother was of higher class than his father, like Rhoda, Farmer Lodge and the boy. This is significant to the story as it has some relation to Hardy’s personal life. Also he was a strong believer in the supernatural and supernatural forces and his mother would have known conjurors in the village he grew up in, people like conjuror Trendle. As a modern reader I feel that Hardy has succeeded in telling an effective tale as it scared me like it would have scared the readers in

Native Heritage of Latin America The Inca Empire - 734 Words

Native Heritage of Latin America: The Inca The Inca Empire was one of the largest classic civilization empires in South America during the Pre-Columbian era. They had a very large empire, which they called Tawantinsuyo, and the Inca used what they had to achieve amazing accomplishments. Among their accomplishments was the agricultural terraces, a road and bridge system, a unique record keeping system and their impressive masonry. They thrived up until they were conquered by the Spanish in the early 1500s. The Inca have many interesting aspects to their culture, such as Machu Picchu, the Quipus, and their unique method of communication. One of the most interesting things talked about during lecture was the Incan archeological site Machu Picchu. I believe that Machu Picchu stands out because of its mysterious and interesting aspects and its existence was unknown for many centuries. Scientists believe that it was originally built as a religious retreat or a temple for high prie sts due to the skeletal finds, a majority being women and children, but there are still many theories about why they built this extraordinary site. Machu Picchu is considered, by many, one of â€Å"the world’s most important archeological sites (Destination360).† It was built sometime in the 1400s and was not rediscovered until almost 500 years later in the early 1900s because they had hid it so well. Even during their conquer, the Spanish were never able to find it (Destination360). MachuShow MoreRelatedMotorcycle Diaries3242 Words   |  13 Pagesthough this utopian society, which the difference between rich and poor would be abolished and everyone is equal. Soon after the introduction of communism in the mid 19th century, communism spread throughout Asia, Eastern Europe, Africa and South America. However, a communist society was never really established until 1917, when Russia adopted it. Communism was mainly spread through countries that operate under communist ruling or other options were overthrowing the incumbent government and forcingRead MoreEssay on Exam 1 Study Guide COMPLETE2069 Words   |  9 PagesAztec and Inca Empires to the Spanish invaders? 33. Which of the following is not a characteristic used by Diamond to explain the division of the world into ‘haves’ and ‘have-nots’? Chapter 3: North America 1. Which of the following is not a defining characteristic that makes North America a unique world realm/region? 2. Which of the following locations can be considered a European colony in North America today? 3. Which of the following is not a common natural disaster found in North America todayRead MoreQuetzalcoatl1982 Words   |  8 PagesQuetzalcoatl One of the major deities of Aztec culture Quetzalcoatl acknowledged as the â€Å"feathered serpent† has influenced the historic and social evolution of Latin American culture as implied by various images depicting the Plumed Serpent god. Meanwhile, socio-historical analysis of Quetzalcoatl worship and culture reveals different symbolisms and ancient functions involved in the Aztecs’ practices toward the god. Historically, the legend of Quetzalcoatl has originatedRead More Columbus and the New World Discovery Essay4487 Words   |  18 PagesColumbus and the New World Discovery October 12, 1992, marks the five-hundredth anniversary of the most crucial of all encounters between Europe and the Americas. In the contemporary global mood, however, the quincentennial of Christopher Columbuss landing in the New World - new, anyway, to the European intruders; old and familiar to its inhabitants - seems an occasion less for celebration than for mediation. Indeed, in some quarters the call is for penitence and remorse. Christopher ColumbusRead MoreGEA2000 REVIEW Essay example2065 Words   |  9 Pagesinterglacial period is known as the: Holocene 4. Which water body is surrounded by a geologically-active Ring of Fire: The Pacific Ocean 5. Which of the following locations is not one of the worlds great population clusters? Easter North America (1/4 size the smallest of the Eurasian concentration) Major population Clusters: East Asia, South asia, Europe (more than 3.7M =54% 6. Which of the following statements concerning the worlds most widely distributed language family is incorrectRead MoreInstitution as the Fundamental Cause of Long Tern Growth39832 Words   |  160 Pagesp. 2121). More recently, Diamond espouses this view, â€Å"... proximate factors behind Europe’s conquest of the Americas were the diï ¬â‚¬erences in all aspects of technology. These diï ¬â‚¬erences stemmed ultimately from Eurasia’s much longer history of densely populated ... [societies dependent on food production],† which was in turn determined by geographical diï ¬â‚¬erences between Europe and the Americas (1997, p. 358). The economist Sachs has been a recent and forceful proponent of the importance of geography

Family Preservation Vs. Child Removal Essay - 1687 Words

A little over three years ago, Gabriel Fernandez, an eight year old boy, was beaten to death, allegedly, by his mother and the boyfriend of his mother in Palmdale, California. Based on the reports of the boy’s teacher, who had repetitively conveyed evidence of maltreatment to social services before the child’s death, that fatal incident was not the first time he had been abused (LA Times, 2016). According to the Los Angeles Times (2016), â€Å"In the months before the boy was killed, county child protection caseworkers and sheriff s deputies investigated allegations of abuse without removing Gabriel from the home.† Though the consequences of this situation may be imputed to possible negligence of the social workers involved, this case gruesomely highlights one of the most highly contested policies in child welfare: family preservation vs. child removal. Family preservation can be defined as a social policy which encourages, â€Å"comprehensive, short-term, inte nsive services for families delivered primarily in the home [and is] designed to prevent the unnecessary out-of-home placement of children or to promote family reunification† (Child Welfare League of America). While the definition may sound simple, it is often times difficult for a social worker to determine whether it is best to leave a child in a home to avoid separation, which can be painful, or to remove a child to dodge potential abuse or harm. In order to fully understand the implications of family preservation, it isShow MoreRelatedIntroduction to Tax Residence14946 Words   |  60 Pagesconsecutive day Provided that any temporary absence from MY i. Connected with his service in MY and owing to service matters or attending conferences or seminars or study abroad ii. 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Will Choose Services Based On a Multitude †Myassignmenthelp.Com

Question: How to Will Choose Services Based On a Multitude? Answer: Introduction In todays competitive environment, customers will choose services based on a multitude of factors which for a service provider can be hard to determine. In the telecommunication industry, for instance, service providers have to face a wide range of competitors in addition to other market pressures such as the demands made by consumers who require efficient services at minimal costs (WPT 2014). Business intelligence and its solutions offer elaborate techniques to combating these market pressures by using advanced systems that synthesise information in an attempt to make informed decisions. Now, this simple report highlights the capabilities of BI systems more so, the tools and solutions used in the telecommunication industry. BI capabilities Information is the modern currency that rules businesses today because of the multiple applications that can be used with it. Using information organisations such as ATT are able to forecast their network capabilities vice vie their customer base which helps them forecast and determine their future resource requirements. Moreover, it is through BI that organisations are able to transform collected (raw) data into meaningful content that can be used to make strategic decisions (Davidoff 2016). Furthermore, it is through the four basic and key functionalities of BI that these organisations are able to meet their strategic requirements. Organisational memory (OM) capability ATT has been in operation since 1983 (ATT 2017) and throughout this time it has faced many challenges most of which can serve as an experience for future operational activities. In essence, an organisation management will try to make decisions that lead to effective solutions that have minimal negative effects. For instance, lowering the call rates should not supersede the capabilities of telecommunication systems due to the traffic involved. Therefore, managers and company executive will rely on the collected information (knowledge base) as well as experiences to make informed decisions (Ramos 2014). OM generally encapsulate knowledge management principles where big data (from internal and external sources) are analysed to minimise the rate of unsuccessful decisions. Moreover, OM concepts are continuously evolving to meet the needs of a dynamic environment as seen today where reconstructed and re-distributed data systems are used. In addition to this, organisations that handle big data will rely on OM models in an attempt to capitalise on organisational systems such as; user experience, organisational culture and system configurations. On account of these principles, an organisation memories and artefacts are used to enhance performance while maintaining an adaptable and goal oriented outlook (Martinez 2016). Information integration A major drawback of big data is the minimal accessibility of quality data that yields conclusive results as a result of accurate data evaluation. ATT houses one of the biggest customer base seen in the world with millions of customers who depend on the service they offer. Moreover, these services are information related such as accessing web pages, making calls and transferring text messages. Therefore, in such a scenario information integration forms a key pillar of BI systems as it provides both users and suppliers (ATT) with reliable information i.e. both structured and unstructured. Furthermore, it enhances the consistency and accessibility of data by providing different avenues of information access regardless of where its stored (SAP 2017). In addition to this, consider a more technical application where ATT uses a number of information systems including BI packages such as dashboard and analytic tools. When accessing these systems, most BI solutions will require users to move data to warehouses or marts from the existing application databases. This outcome makes decision-making process cumbersome and hectic as different modelling, selection, transportation and analytic tools are used. However, information integration facilitates these services where real-time systems are used to collaborate data at all operational levels including both internal and external data sources (Information builders 2017). Insight creation The telecommunication industry like any other technological field is constantly changing having frequent alterations and modifications. This outcome necessitates two crucial business factors; one the need for quick business reflexes and two, the urge to increase market/domain complexity (Sabherwal. R Fernandez. I 2008). The first factor requires businesses such ATT to make fast decisions owing to the nature of business e.g. failed communication in a given area due to delays or jammed up communication channels. On the other hand, the second factor requires an organisation to diversify its source of information. Therefore, after integrating the data obtained from different areas, the decision makers require quick insights that are outlined in basic forms, for instance, using patterns or diagrams. Dashboards, as highlighted above, are good insight tools that help users input large sums of data to obtain quick and conclusive results. In essence, dashboards will offer simple user interfaces that provide rudimentary systems for information analysis. Through these systems, an organisation can monitor and manage its resource requirements, including their allocations to the end user. Moreover, it enhances the business insights developed by transforming the collected data (raw data) into actionable intelligence that is presented in a simple, interactive and dynamic way (Cloud Shell 2017). Presentation According to ATT its data systems including networks have grown by over 50,000 percent in the past few years. This outcome is as result of their desire to improve service delivery by enhancing the customer experiences. Moreover, this endeavour has seen them invest billions of dollars ($140 billion in 2014) to maximise on benefits offered by BI and big data solutions (Montash 2014). Now, this outlook is good and well thought of but the ability to source and analyse information is as important as the delivery method. Presentations outline the tools that are used to report the results of BI solutions finalising the BI process. These tools will include simple items such as scoreboards and data presentation tools e.g. excel files. Again dashboard plays a vital role here as they provide users with the ability to choose different presentation styles through different visual technologies such as pie charts and line graphs. Nevertheless, the aim of these BI tools or capabilities is to provide organisations and users with the capability of using friendly structures to present the results of BI analysis. Moreover, this capability must be done in accordance with the functionalities and conditions at hand to yield the best results (Ramrajkar 2014). Conclusion When faced with competitive conditions, organisations will shift their focus to customers as they determine their overall operational activities. In this case, customers become the main resource requirement where service delivery is shaped to suit their needs including the organisational network and structure. However, shifting these needs is not as simple as it sounds and requires intricate systems to develop and manage which outlines the importance of BI solutions. BI solutions, more so, the tools and capabilities help organisations manage their operational infrastructure particularly those deal with data management. Through these capabilities organisations such as ATT are able to make strategic business decisions that are centred on facts and not intuition. References Cloud Shell, 2017, Cloud Shell Insight BI. Available at: https://help.quali.com/Online%20Help/8.0.0.7229/Portal/Content/CSP/BI/CS-Insight-BI.htm [Accessed 10 May 2017] Davidoff. D, 2016, 4 Key Functions of Business Intelligence. Demand solutions. Available at: https://www.d2demand.com/mfhblog/4-key-functions-of-business-intelligence [Accessed 10 May 2017] Information builder, 2017, Simplified Enterprise Information Integration (EII). Available at: https://www.informationbuilders.com/products/eii [Accessed 10 May 2017] Martinez. C, 2016, 4 Key Capabilities of Modern Business Intelligence Tools. DV Philippines. Available at: https://www.dvphilippines.com/blog/4_key_features_of_business_intelligence_tools Montash, 2014, ATT Uses Big Data to Improve Customer Experience. BI, Data analytics. Available at: https://www.montash.com/blog/2014/06/at-and-t-uses-big-data-to-improve-customer-experience [Accessed 10 May 2017] Ramrajkar. A, 2014, Introduction to Business Intelligence. Available at: https://www.slideshare.net/AlmogRamrajkar/introduction-to-business-intelligence-33691369 [Accessed 10 May 2017] Ramos. I, 2014, Organizational Memory: The Role of Business Intelligence to Leverage the Application of Collective Knowledge. Information Systems and Technology for Organizational Agility, Intelligence, and Resilience. Available at: https://www.igi-global.com/chapter/organizational-memory/107110 [Accessed 10 May 2017] Sabherwal. R Fernandez. I, 2008, Business Intelligence: Practices, Technologies, and Management. Google book. Available at: https://books.google.co.ke/books?id=T-JvPdEcm0oCpg=PA36lpg=PA36dq=insight+creation+BIsource=blots=Z3zCUm7YWSsig=QxQvwurnWAvx_I5OCs1ZifjNNdwhl=ensa=Xredir_esc=y#v=onepageq=insight%20creation%20BIf=false [Accessed 10 May 2017] SAP, 2017, Information Integration by Key Capability. Available at: https://help.sap.com/saphelp_nw70ehp1/helpdata/en/48/ba1ba6ca960611e10000000a42189b/content.htm [Accessed 10 May 2017] WPT, 2014, Business Intelligence for the Telecommunications Industry. Available at: https://fenix.tecnico.ulisboa.pt/downloadFile/3779571247659/bus_intelligence.pdf [Accessed 10 May 201